What is the policy on Returns & Exchanges?
All the products we sell are NEW, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return or exchange something to us for a variety of reasons. We have a no hassle return and exchange policy. Please return all new, unworn, and unused products to us within 30 days of the order date. Items received past this 30 day period will not be refunded or exchanged.
Items must be returned in the original condition, and if sold as a set (i.e. warm up top and pant), they must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on in a clean indoor area or we cannot accept or process your return or exchange.
- Customized product cannot be taken back as a return or exchange.
- Returns & Exchanges will only be accepted within 30 days of the Order Date. Items received past this 30 day period will not be refunded or exchanged.
- CLEARANCE items cannot be returned or exchanged. All clearance sales are final.
- First time exchange orders will be shipped via Free, Standard Ground shipping within the United States. Additional exchange orders or exchange orders shipped outside the United States must be paid for by the customer.
Where do I send Returns & Exchanges?
Before you send back your Return or Exchange, please contact firstname.lastname@example.org to request a RMA (Return Merchandise Authorization) Number.
Once you've received a RMA Number, ship your Return or Exchange via USPS, UPS, or FedEx to:
15055 E. Hinsdale Drive
Centennial, CO 80112
Please remember to completely fill out and include the Return/Exchange Form you received with your order and a copy of the original invoice. Packages returned without a RMA Number, the Return/Exchange Form, and a copy of the original invoice may take longer to process.
Please understand that we cannot accept COD’s or packages marked “Bill Recipient.” Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. We cannot be responsible for packages lost or damaged in transit to our company.
All refunds will be for merchandise only (and any applicable tax paid); we cannot refund shipping costs unless the item was sent in error.
If you return an item that received Free Shipping, we will refund the amount you paid for the item less the shipping and handling cost you would have paid had you not received any Free Shipping offers or promotions. If you exchange an item that received Free Shipping, you will be responsible to pay the shipping and handling cost to ship the exchange order.
If you have questions about returning or exchanging an item, please contact Web@soccerstop.com.
What if I receive the wrong item?
Please contact a Customer Service Representative at email@example.com so we can fix the error and get the correct item shipped to you. If we've sent the wrong item in error, we will supply you with a pre-paid return label.
If I receive a defective item, what is the return procedure?
Every item we sell meets the highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho-glass, performance fabrics, etc). It is our experience that through proper care and normal use, almost all defects for apparel and footwear will be evident within the first 30 days after purchase. If you feel an item is defective, please contact us at firstname.lastname@example.org within 30 days from the date of purchase. We will inform you on the next steps to take regarding the defective claim. Our goal is to honestly evaluate every defective claim and consult with the item manufacturer to make a decision on every situation. If deemed defective, we will supply you with our return instructions so you may return the item for an exchange or credit only. We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate and make a reasonable decision on every claim.
How long will it take for my Return or Exchange to be processed?
Returns & Exchanges are usually processed within 7-10 business days after they arrive at our location.